Do you have questions? We have your answers!
Products
Are you a producer of your meats?
No, we do not raise livestock. We work in partnership with local producers based on the many years of experience and networking of the chef-owner of the restaurant Hoogan and Beaufort, Marc-André Jetté.
Where do your meats come from?
All our meats come from producers in Quebec, except for some beef products that come from Prince Edward Island.
Is it more advantageous to order a box rather than an individual product?
Yes, a box will allow you to get several different cuts for a favorable price compared to buying an individual product. Moreover, the boxes allow for full utilization of the animal.
Can the contents of the boxes be customized?
No, the contents of the boxes are determined in advance according to the supply from our suppliers in order to fully utilize the animal.
What does "AAA" mean?
The term "AAA" comes from a classification of meat quality, where this quality is ranked in 4 categories: "A", "AA", "AAA" and "Prime". The more marbled the meat is, the tastier it will be, and the better it will be classified. At Édouard et Léo, only "AAA" and "Prime" grade products are offered.
What is dry-aged meat?
There are 3 ways to age meats: open air, dry, and vacuum-sealed. Dry aging is done in open air by controlling the humidity level of the environment, which allows the meat to tenderize and develop its flavor.
How long can I keep my meat in the freezer?
There is no risk in consuming frozen foods for too long if they are well packaged. However, their flavors and nutritional values deteriorate over time. Depending on the products, it is recommended to consume them within 3 to 6 months after freezing to maintain optimal quality.
What is the best way to thaw meat?
The safest way to thaw meat is in the refrigerator, 24 hours before consumption. Your meats will lose less water and keep their quality to the maximum. It is also possible to thaw meat in a cold water bath to speed up the process. However, it is preferable to cook it quickly after thawing to avoid bacterial growth.
How long can I keep my meat in the refrigerator before consuming it?
For optimal quality of our fresh products, it is best to consume or freeze them within 3 to 5 days after receipt. For a product that has just been thawed, consumption within 24 to 48 hours after thawing is recommended.
Do you perform the cutting and processing of all your meats?
Yes, all meat cuts and their processing are done by our master butchers and our chefs.
Are all your processed products homemade?
All processed products are homemade by our master butchers, chefs, and charcutiers.
Packaging
Are your packages recyclable?
Yes, all our packaging is recyclable.
How are your meats packaged?
All our meats are vacuum-packed for delivery and in recyclable paper when picked up at the counter.
Are your meats packaged individually?
All our meats are packaged according to the formats displayed on the website. Most products are packaged individually. However, it is possible to request the format and cut you want when you go to the branch.
Delivery
What is the delivery area?
The delivery area is Greater Montreal.
What is the delivery time?
All our deliveries are made according to predetermined time slots. We deliver every day of the week according to two time slots, 2pm-5pm or 5pm-9pm.
Are there delivery fees?
Delivery fees of $15 (fifteen) apply for orders between $25 and $149.99.
No delivery fees for orders of $150 or more within the delivery area.
Can I send an order as a gift to a friend?
Yes, just mention it in the comments and put the delivery address accordingly.
Is it possible to have my order delivered to the office?
Yes, as long as the address is within the delivery area of our service and you notify us at least 48 hours in advance in case of a change of delivery address.
Can someone pick up my order for me?
Yes, someone can pick up the order for you. It will then be necessary to have the proof of purchase in hand.
What happens if I cannot be present on the delivery day?
If you cannot be present at your home at the chosen time, please contact us by phone (514-838-6996) or by email (info@edouardetleo.com) as soon as possible. If you are not present at the time of delivery and did not answer the delivery person's call, your order will be returned to our premises. An email will be sent to you to this effect. You will have 48 hours to pick up your order or the option of a new delivery at a cost of $15 according to the next available delivery time slot.
What happens if I cannot show up on the pickup day?
If you cannot show up on the pickup day, please first notify us as soon as possible. Your order will then be set aside for a maximum period of 24 hours so that you can come and pick it up. However, we are not responsible for the loss of freshness caused by this delay. After 24 hours following the pickup date, the pickup points are no longer responsible for the order.
How do you make your deliveries?
All our deliveries are made through our internal delivery system.
Order
Do I need to create an account to order on your site?
You can create an account to facilitate entering your information, but it is not mandatory to place an order.
Is there a minimum amount for an order?
Yes, an amount of $25 is required to place an order.
Is there a maximum number of items I can order?
No, there is no limit on items per order. However, different items are available while stocks last.
Do you receive a confirmation email after placing the order?
Yes, you will receive a confirmation email once the order is confirmed and another email once the order is sent for delivery.
What to do if I have not received a confirmation email?
If you have not received a confirmation email, please contact us by email or phone the same day or within 24 hours after your purchase to confirm your order.
Can I cancel an order?
Yes, however, you must send an email or contact us by phone at least 48 hours in advance.
Can I modify my order if I have already sent it?
Yes, it is possible to modify your order, as long as it is done at least 24 hours before the delivery day.
Can I choose the delivery day for my order?
Yes, we deliver every day of the week according to two time slots of your choice, 2pm-5pm or 5pm-9pm.
How far in advance can I place an order?
You can order up to 3 weeks in advance
Payment
What payment methods are accepted?
Only credit card payment is accepted.
Are taxes charged on your products?
There are no taxes on our meats and products that must be handled or processed by our customers. However, taxes are applied on our ready-to-eat products.